SUPPORT

comp-repair

We have been providing IT Support and advice to small and medium businesses for over 5 years. We take pride in establishing relationships with our clients in order to provide exceptional service. When you work with Astor you can expect expert advice on all things IT. We make IT simple in order to reduce IT issues. Contact us to experience good old fashioned customer service with simple, effective IT solutions.

TECHNOLOGY AND CONSULTING PRE-SALES ADVICE


We have trained professionals ready to help you make the right IT decisions for your environment, from simple licensing advice through to high level estimates for technology projects. Our close partnerships with leading technology vendors ensure your business benefits from the latest technology, trends and advice.

HELP DESK SUPPORT


Help desk support provides users with up to 24/7 hours a day, 365 days a year access to IT experts. Our help desk is organised to ensure that technicians dedicated to your company are always available to provide the quickest, most hassle free user experience possible.

SERVICE LEVEL AGREEMENT (SLA) – USERS AND SERVERS


Service level agreements provide assured resolution times for any incidents your users and/or servers may experience. This provides reassurance that we will see incidents through to resolution in an acceptable, contractually agreed manner.

FULL BREAK/FIX ONSITE SUPPORT – USERS AND SERVERS


This feature offers unlimited onsite support and maintenance relating to contracted users, equipment, software and third party support requirements.

PATCHING AND UPDATES – USERS AND SERVERS


We guard your users against time wasting issues like viruses and keep them up-to-date with enhancements like software releases, ensuring all your company’s machines are kept in optimal running order, and your users are free to get on with driving your company forward.

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